Join Our Team
ABOUT GREENLIN PET RESORTS:
Greenlin Pet Resorts was founded in 2004 by the Greenlin Family based on the desire to create a truly exceptional community and experience for pets and their parents. At Greenlin, we know that the key to the delivery of excellent service is our team. We hire and celebrate the best, creating a fun culture and the ability to work with an expanding organization that’s gaining regional recognition.
Our expectations for performance output are very high. We require solid, measurable, and consistent results. In return, we offer a competitive compensation plan and an outstanding opportunity to gain experience within a company culture that is gaining regional recognition. Additionally, you will have access to advanced level learning and development in communication and leadership tools.
Greenlin Pet Resorts is an activity and enrichment-based resort, offering premium services in; overnight lodging, doggie daycare, training and grooming services. As a member of our care team, you will participate in the facilitation of all care requirements of our guests and providing a unique customer-focused experience.
Do you have a passion for serving pets and people? Are you positive, energetic and hard working? Do you work well in a team environment? Good news, we are looking for you! We are currently expanding our team of Outstanding Pet Care Specialists. Take your first step forward towards making your career with pets a reality. We look forward to meeting you!
Pet Care Specialist/Day Care Counselor
- Care for lodging and daycare guests
- Feeding guests per the instructions provided by owners
- Providing fresh water
- Keeping guest suites clean and sanitary
- Exercising the dogs through group play and/or individual play and monitoring the groups
- Sanitizing suites where guests have checked out
- Daily cleaning tasks
- Completing grooming assignments: bathing, nail trims, ear cleanings, brushing and blow drying
- Communicate daily dog behavior reports from to management- behavioral issues, safety concerns, medical concerns, etc.
Team Leader
As a team leader, you’ll help lead the team in the following areas:
Provide friendly and knowledgeable customer service; lead the shift to ensure all tasks are being accomplished on schedule; oversee guest caretaking to guarantee it is on par with Greenlin standards; be accountable for confirming all daily tasks have been completed.
- Lead the shift workers and provide guidance as needed- the needs at Greenlin change day by day, so be prepared to adjust the schedule when needed and make sure the team is working at the highest capacity possible based on the needs
- Continuously supervise; coach and lead team to ensure all Greenlin policies and procedures are enforced.
- Report any needed disciplinary actions, commendation, and performance insights to management promptly
- Supervise and communicate daily dog behavior reports from the team to management, and possibly pet owners– behavioral issues, safety concerns, medical concerns, etc.
- Be a “Hands on Leader.” Our team members work with you, not for you!
- Promote a supportive, collaborative and fun team environment.
- Manage all aspects of day-to-day operation of resort facility to ensure proper functioning of all lodging, daycare, training and grooming operations.
- Attain highest levels of guest care by overseeing proper feedings, medicine requirements, camper habits and behaviors, allergies, check in/out dates etc.
- Assist when medical emergencies arise in coordinating vet care with managers/ownership/and pet parents.
- Administer medications.
- Respond to emails, phone calls, and voicemails promptly.
- Monitor and support team to ensure all daily tasks are completed to a satisfactory level.
- Manage grooming schedule and ensure maintenance of a clean and safe environment
- Assist in monitoring inventory of supplies and essential items.
- Adhere to all Greenlin policies and procedures, and make decisions based on such.
Behavior Manager/Lead Dog Trainer
Our Behavior Manager/Lead Dog Trainer is the go-to for behavioral counseling for team members and families. They lead the new guest evaluations for placement and the dog training program. These duties include:
- Completing training evaluations with potential new clients to determine if they and their dog are a good fit for any of our programs
- Conducting training sessions with the dogs in training
- Aiding members of our dog training team in training sessions, as well as training existing and new trainers
- Conducting demo lessons and go home lessons with clients
- Send customer satisfaction surveys to follow up with clients after camp/demo completion
- Performing evaluations on new guests for services/group play with the team
- Making evaluation phone calls to deliver results to owners
- Responding to “Ask the Trainer” Inquiries
- Taking inventory for training tools
- Create a monthly report for management that includes:
- Status reports on training team
- Conversion rates for evaluations
Completing and explaining behavior report cards to families as needed
Assistant Manager
Job description
Greenlin Pet Resorts is an industry leader in dog daycare, boarding, training, and grooming services. A qualified candidate will assist in managing and leading a team of 15-20 members and operate all business areas while ensuring the highest safety standards and levels of satisfaction for all pets and their families. ENJOY your team and pet family community! GROW your team and pet family community! And PLAY to your fullest potential!
The assistant manager of our resorts leads by example, creating and sustaining a positive, team-orientated culture. This is a role for someone with a management and operations background who understands how to deliver and develop others to provide top customer service and ensure a great and safe environment for dogs and cats in our care who enjoys a deep sense of community.
Job Responsibilities / Essential Functions:
- Ensures exceptional customer service through personal contact with customers, associate training, resolution of customer complaints, and delivery of services.
- Collaborate with the Greenlin Pet Resort's Support Staff regularly (Operations, Human Resources, Marketing, Facilities, Legal, etc.)
- Ensure the cohesiveness of all aspects of pet care services and cross-training where necessary.
- Assists the general manager in managing all staff at center: recruits, hires, motivates, trains, promotes, counsels, and terminates when necessary.
- Works with Greenlin Pet Resort's Human Resources to ensure compliance with federal and local labor laws.
- Ensures safety of all employees by conducting safety training, enforcing safe-handling rules, and complying with all safety-related policies.
- Monitors and responds to the needs of pet guests to ensure their safety, security, and comfort.
- Proactively resolves all customer and staff complaints.
- Actively manages the facility's social media accounts through weekly postings.
- Creates, implements, and executes local marketing programs to acquire new customers and grow sales.
- Attends community events and partners with local businesses to promote Greenlin Pet Resort's services.
- Maintains appropriate inventory of supplies; reorders and restocks as necessary.
- Monitors and manages all computer systems located in the center.
- Addresses all center maintenance needs to maintain a safe, comfortable environment for pet guests and associates.
- Promotes and markets Greenlin Pet Resort's programs and services in the surrounding community.
- Assists resort staff team members as needed.
- Performs other duties as assigned.
Skills and Experience:
- BS/BA is recommended but not required.
- Must be a passionate team player and a strong motivator.
- Must have a strong background in driving performance excellence through solid people management.
- Three plus years in Pet Care/Veterinary services, Hospitality, service, and/or retail environments.
- Experience in problem-solving, exercising sound judgment, maintaining confidentiality, and interacting professionally and effectively with co-workers, clients, and the general public.
- Proficiency in computer applications, including G Suite and database applications.
- Ability to multi-task with strong time management skills.
- Ability to complete assignments and responsibilities accurately and in a timely manner, often with deadlines.
- Excellent oral presentation, writing, and analytical skills.
- Strong interpersonal, communication, and motivational skills.
- Must have solid customer service experience and skills.
Physical:
- Must be able to work evenings, weekends, and holidays.
- Must frequently lift 40 pounds.
- Must be able to be on foot eight hours per day.
- Must be able to stand, walk and climb stairs frequently.
- Must be able to work on a computer system and work multi-line telephone.
- Must be able to handle dogs on leashes.
- Must be able to work in an environment with exposure to disinfectant/sanitation chemicals, animal dander, and excretions.
General Manager
Job description
Greenlin Pet Resorts is an industry leader in dog daycare, boarding, training, and grooming services. A qualified candidate will manage and lead a team of 15-20 members and operate all business areas while ensuring the highest safety standards and levels of satisfaction for all pets and their families. ENJOY your team and pet family community! GROW your team and pet family community! And PLAY to your fullest potential!
The general manager of our resorts leads by example, creating and sustaining a positive, team-orientated culture. This is a role for someone with a management and operations background who understands how to deliver and develop others to provide top customer service and ensure a great and safe environment for dogs and cats in our care who enjoys a deep sense of community.
Job Responsibilities / Essential Functions:
- Ensures exceptional customer service through personal contact with customers, associate training, resolution of customer complaints, and delivery of services.
- Collaborate with the Greenlin Pet Resort's Support Staff regularly (Operations, Human Resources, Marketing, Facilities, Legal, etc.)
- Ensure the cohesiveness of all aspects of pet care services and cross-training where necessary.
- Manages all staff at center: recruits, hires, motivates, trains, promotes, counsels, and terminates when necessary.
- Oversees staff scheduling for work assignments, allowing staff to provide outstanding service while managing a set budget.
- Manages center payroll and ensures that payroll is approved promptly
- Works with Greenlin Pet Resort's Human Resources to ensure compliance with federal and local labor laws.
- Ensures safety of all employees by conducting safety training, enforcing safe-handling rules, and complying with all safety-related policies.
- Prepares and delivers annual performance reviews to team members on a timely basis.
- Monitors and responds to the needs of pet guests to ensure their safety, security, and comfort.
- Proactively resolves all customer and staff complaints.
- Actively manages the facility's social media accounts through weekly postings.
- Creates, implements, and executes local marketing programs to acquire new customers and grow sales.
- Attends community events and partners with local businesses to promote Greenlin Pet Resort's services.
- Maintains appropriate inventory of supplies; reorders and restocks as necessary.
- Monitors and manages all computer systems located in the center.
- Addresses all center maintenance needs to maintain a safe, comfortable environment for pet guests and associates.
- Promotes and markets Greenlin Pet Resort's programs and services in the surrounding community.
- Assists resort staff team members as needed.
- Performs other duties as assigned.
Skills and Experience:
- BS/BA is recommended but not required.
- Must be a passionate team player and a strong motivator.
- Must have a strong background in driving performance excellence through solid people management.
- Three plus years in Pet Care/Veterinary services, Hospitality, service, and/or retail environments.
- Experience in problem-solving, exercising sound judgment, maintaining confidentiality, and interacting professionally and effectively with co-workers, clients, and the general public.
- Proficiency in computer applications, including G Suite and database applications.
- Ability to multi-task with strong time management skills.
- Ability to complete assignments and responsibilities accurately and in a timely manner, often with deadlines.
- Excellent oral presentation, writing, and analytical skills.
- Strong interpersonal, communication, and motivational skills.
- Must have solid customer service experience and skills.
Physical:
- Must be able to work evenings, weekends, and holidays.
- Must frequently lift 40 pounds.
- Must be able to be on foot eight hours per day.
- Must be able to stand, walk and climb stairs frequently.
- Must be able to work on a computer system and work multi-line telephone.
- Must be able to handle dogs on leashes.
- Must be able to work in an environment with exposure to disinfectant/sanitation chemicals, animal dander, and excretions.
Reservation Specialist
Interested in joining Greenlin Pet Resorts reservations team as an enthusiastic inside salesperson?
Applicants must love dogs! Some inside sales success preferred. Position will take incoming calls from pet owners- no cold calls! Competitive pay including hourly, commission, and bonuses.
If the following traits describe you, we encourage you to apply to be part of our growing company with this fun job in a rewarding industry:
- Positive Attitude
- Upbeat and Enthusiastic
- Polished Verbal Skills
- Eager to Learn
- Motivated and Enjoys a Fast-paced Environment