Join Our Team

Job description

Greenlin Pet Resorts is an industry leader in dog daycare, boarding, training, and grooming services. A qualified candidate will manage and lead a team of 15-20 members and operate all business areas while ensuring the highest safety standards and levels of satisfaction for all pets and their families. ENJOY your team and pet family community! GROW your team and pet family community! And PLAY to your fullest potential!

The general manager of our resorts leads by example, creating and sustaining a positive, team-orientated culture. This is a role for someone with a management and operations background who understands how to deliver and develop others to provide top customer service and ensure a great and safe environment for dogs and cats in our care who enjoys a deep sense of community.

Job Responsibilities / Essential Functions:

• Ensures exceptional customer service through personal contact with customers, associate training, resolution of customer complaints, and delivery of services.
• Collaborate with the Greenlin Pet Resort's Support Staff regularly (Operations, Human Resources, Marketing, Facilities, Legal, etc.)
• Ensure the cohesiveness of all aspects of pet care services and cross-training where necessary.
• Manages all staff at center: recruits, hires, motivates, trains, promotes, counsels, and terminates when necessary.
• Oversees staff scheduling for work assignments, allowing staff to provide outstanding service while managing a set budget.
• Manages center payroll and ensures that payroll is approved promptly
• Works with Greenlin Pet Resort's Human Resources to ensure compliance with federal and local labor laws.
• Ensures safety of all employees by conducting safety training, enforcing safe-handling rules, and complying with all safety-related policies.
• Prepares and delivers annual performance reviews to team members on a timely basis.
• Monitors and responds to the needs of pet guests to ensure their safety, security, and comfort.
• Proactively resolves all customer and staff complaints.
• Actively manages the facility's social media accounts through weekly postings.
• Creates, implements, and executes local marketing programs to acquire new customers and grow sales.
• Attends community events and partners with local businesses to promote Greenlin Pet Resort's services.
• Maintains appropriate inventory of supplies; reorders and restocks as necessary.
• Monitors and manages all computer systems located in the center.
• Addresses all center maintenance needs to maintain a safe, comfortable environment for pet guests and associates.
• Promotes and markets Greenlin Pet Resort's programs and services in the surrounding community.
• Assists resort staff team members as needed.
• Performs other duties as assigned.

Skills and Experience:

• BS/BA is recommended but not required.
• Must be a passionate team player and a strong motivator.
• Must have a strong background in driving performance excellence through solid people management.
• Three plus years in Pet Care/Veterinary services, Hospitality, service, and/or retail environments.
• Experience in problem-solving, exercising sound judgment, maintaining confidentiality, and interacting professionally and effectively with co-workers, clients, and the general public.
• Proficiency in computer applications, including G Suite and database applications.
• Ability to multi-task with strong time management skills.
• Ability to complete assignments and responsibilities accurately and in a timely manner, often with deadlines.
• Excellent oral presentation, writing, and analytical skills.
• Strong interpersonal, communication, and motivational skills.
• Must have solid customer service experience and skills.

Physical:

• Must be able to work evenings, weekends, and holidays.
• Must frequently lift 40 pounds.
• Must be able to be on foot eight hours per day.
• Must be able to stand, walk and climb stairs frequently.
• Must be able to work on a computer system and work multi-line telephone.
• Must be able to handle dogs on leashes.
• Must be able to work in an environment with exposure to disinfectant/sanitation chemicals, animal dander, and excretions.